Shipping policy

At Moviestarjacket.com, we strive to deliver your orders efficiently and transparently. This Shipping Policy outlines our processing times, shipping options, costs, delivery estimates, and related terms. By placing an order, you agree to these terms. For additional details, please see our Terms and Conditions, Return and Refund Policy, and Privacy Policy.

1. Order Processing

  • Processing Time: All orders are processed within 2-4 business days (Monday-Friday, excluding U.S. federal holidays) from the date of purchase. Orders placed after 5:00 PM PST may begin processing the next business day.
  • Order Confirmation: You will receive an email confirmation once your order is placed. Orders are not final until we send a shipping confirmation with tracking details.
  • Cancellations and Modifications: You may cancel or modify your order within 24 hours of placement by contacting info@moviestarjacket.com After processing begins, changes may not be possible.

2. Shipping Options and Costs

We offer the following shipping options, with costs clearly displayed at checkout:

  • Free Shipping: Available on all orders over $149.00 . Applied automatically at checkout.
  • Standard Shipping: $15.00 flat rate for all orders (domestic U.S.) Standard Shipping: 5-7 business days.
  • Expedited Shipping: $25.00 for faster delivery via carriers like USPS, UPS, FedEx, DHL (varies by destination) Expedited Shipping: 3-4 business days.

3. Delivery Estimates

Delivery times begin after processing and are estimates, not guarantees. Times vary by destination and shipping method:

  • Domestic (U.S.):
    • Free Shipping: 5-7 business days.
  • International:
    • Standard Shipping: 5-7 business days, depending on destination for $20.00
    • Expedited Shipping: 3-4 business days, depending on destination for $30.00

Delays may occur due to customs clearance, carrier issues, weather, or other unforeseen events. We will notify you via email if significant delays are anticipated. Contact us at info@moviestarjacket.com for updates.

4. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email. Use this to monitor your package on the carrier’s website (USPS, UPS, FedEx, DHL).
  • If you don’t receive a tracking number within 7 business days, contact us immediately.

5. Taxes, Duties, and Customs

  • Domestic Orders: Prices exclude state or local sales taxes, which may be added at checkout based on your location.
  • International Orders: You are responsible for all customs duties, import taxes, or fees imposed by your country. These are not included in our prices or shipping costs. Contact your local customs authority for details.
  • We cannot mark packages as “gifts” or lower declared values to avoid duties, as this violates international shipping laws.

6. Shipping Restrictions

  • Restricted Items: Some products (e.g., leather jackets) may be restricted in certain countries due to import regulations. We will notify you if an item cannot be shipped.
  • Excluded Destinations: We do not ship to (list any excluded countries, e.g., embargoed nations like North Korea, or confirm none apply). Contact us to verify eligibility.
  • Address Accuracy: You must provide a complete and accurate shipping address. We are not responsible for delays or losses due to incorrect addresses.

7. Lost or Damaged Shipments

  • Lost Shipments: If your order is lost in transit (per carrier confirmation), we will provide a full refund or replacement within 10 business days. Contact us to initiate a claim.
  • Damaged Shipments: If your order arrives damaged, follow our Return and Refund Policy for instructions. Photos and notification within 7 days are required.
  • We are not liable for delays or losses caused by carriers or customs, but we will assist in resolving issues.

8. Changes to This Policy

We may update this Shipping Policy to reflect changes in our practices or regulations. We will notify you of significant updates via email or a Site notice at least 7 days in advance. Check this page periodically for the latest version.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Information:

Phone: +1 618-249-1119

Email: info@moviestarjacket.com

Address: 1044 Williams Mine Road, New Providence, NJ, 07974, United States

Business Hours: Mon – Fri; 8:00 am to 8:00 pm (GMT-05:00 EST)