Return and Refund Policy

 
Last Updated: September 16, 2025

At Moviestarjacket.com, we want you to be delighted with your purchase. Our Return and Refund Policy outlines the process for returning or exchanging items and obtaining refunds. This policy applies to all orders placed on our website and complies with U.S. consumer protection laws and, for EU customers, the EU Distance Selling Regulations. Please read this policy carefully, along with our Terms and Conditions, Shipping Policy, and Privacy Policy.

1. Return Eligibility

We offer a 30-day return period for all purchases, starting from the date you receive your order. To be eligible for a return, your item must meet these conditions:

• Unused and Unaltered: The item must be unworn, unwashed, and in its original condition.
• Tags and Packaging: All original tags and packaging must be intact.
• Proof of Purchase: You must provide your order number or receipt.

Returns are accepted for reasons including, but not limited to:

• Dissatisfaction with the product (e.g., style or fit).
• Incorrect item received (e.g., wrong size or color).
• Defective or damaged item upon delivery.

2. Exchange Policy

We offer exchanges for different sizes or colors of the same item, subject to availability, within 30 days of delivery. Exchanges follow the same eligibility conditions as returns. If the desired item is unavailable, we will issue a refund or store credit at your discretion.

3. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

1. Contact Us: Email support@moviestarjacket.com with your order number, item details, and reason for return/exchange within 30 days of delivery.
2. Receive Instructions: We’ll respond within 2 business days with a return authorization and shipping instructions. Do not return items without authorization.
3. Ship the Item: Package the item securely with all tags and send it to the provided address. Include a note with your order number and request (return or exchange).

• Domestic Returns (U.S.): Customers are responsible for return shipping costs, except for defective or incorrect items, where we cover return shipping.
• International Returns: Customers pay return shipping and any customs/duties. Contact us for specific instructions, as processes vary by country.

4. Refund Process

Once we receive your return, we will:

• Inspect the Item: Within 2-3 business days, we’ll verify it meets eligibility conditions.
• Notify You: We’ll email you about approval or rejection (e.g., if the item is damaged or tags are missing).
• Process the Refund: If approved, refunds are issued within 10 business days to your original payment method (e.g., credit card, PayPal).
• Full Refunds: Issued for eligible returns, excluding original shipping fees (unless we sent an incorrect/defective item).
• Partial Refunds: May apply if tags are missing or the item shows minor use, at our discretion.
• Non-Refundable Fees: Original shipping costs and international duties/taxes are non-refundable.

For lost or damaged shipments, see our Shipping Policy for details on claims.

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Notify us within 7 days of delivery at support@moviestarjacket.com with photos of the issue.
• We will provide a prepaid return label (domestic) or cover reasonable shipping costs (international).
• Choose a replacement, exchange, or full refund, including original shipping fees.

6. International Returns

We accept returns from international customers within 30 days, subject to the same eligibility conditions. Note:

• You are responsible for return shipping costs and any customs duties or taxes incurred.
• Refunds exclude international shipping fees and duties unless the item is defective/incorrect.
• Contact us for country-specific return instructions, as customs processes vary.

EU customers are entitled to a 14-day cooling-off period under EU Distance Selling Regulations, during which you may return items for any reason, subject to eligibility.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked “final sale” at purchase.
• Items that are worn, washed, or damaged by the customer.
• Items returned after 30 days without prior approval.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant updates via email or a notice on our Site at least 7 days in advance. Check this page periodically for the latest version.

9. Contact Us

For questions or to initiate a return/exchange, contact us at:

• Email: support@moviestarjacket.com
• Phone: +1-618-249-1119
• Address: Moviestarjacket.com, 1044 Williams Mine Road, New Providence, NJ 07974, USA

Thank you for shopping with Moviestarjacket.com!